StellarRCM has the expertise and manpower to provide end-to-end call centre solutions like Inbound, Outbound, Chat, E-mail and Multi Channel Digital support across all social media networks. The company also specializes in rendering comprehensive and niche support services for e-commerce via chat, email and contact centres providing both online and offline support, tracking status, returns and refunds, grievance redressals, logistics, etc.
The contact centre offerings are unique in their value additions and tower over the rest in the customized IVR solutions that is designed and built based on the in-depth understanding of the client industry, operations, needs and requirements. The IVR is superior in functionality and intuitive to differentiate between support and sales and route the calls accordingly for faster turnaround times, and for high quality and satisfied caller experience.
StellarRCM has been rendering exceptional e-commerce call centre solutions and is today a name to reckon with in the industry as a “Reliable and Value Added Service Provider”. It has the capability of taking over the entire operations beginning at General Enquiry, shopping assistance through to returns, logistics and delivery. In addition to Inbound, Outbound calls are also placed to customers for status updates, information gathering, etc.
There are clearly defined SOP’s for maintaining consistency in the services and call centre procedures. Practices as detailed in the ISO 9001:2008 model is being followed and carefully implemented to render impeccable quality services to the clients.